Delivery-Return-Refund in hanfusale

Shipping & Delivery

  • Free Shipping: We offer free shipping worldwide!
  • Order Processing: Allow 1-3 business days for order processing.
  • Tracking Information: You'll receive a confirmation email with tracking information once your order ships.
  • Delivery Timeframes:
    • Domestic: Not specified (consider adding timeframe).
    • International: 6-10 business days (mention potential customs delays).
  • Lost/Stolen Packages: While we're not liable for lost/stolen packages, we'll do our best to assist. For lost packages, contact the shipping carrier to file a claim.

International Shipping

  • Currency: Prices are listed in USD. Conversion rates depend on your credit card issuer.
  • Customs Fees: You're responsible for any customs fees, duties, taxes, or other charges upon delivery.

Taxes & Duties

  • You may be charged additional taxes and duties by your destination country's customs office. These fees are your responsibility.
  • For details on potential charges, please contact your local customs office.

Refunds

  • Missing Orders: If you haven't received your order after 30 days, contact us for a full refund. You'll receive your refund within one week of requesting it.
  • Damaged/Incorrect Items: Contact us for a return and refund if your item arrives damaged or incorrect.

Returns

  • Return Process:
    1. Submit a return request via email.
    2. Upon approval, mail your return to our provided address.
    3. Allow several days for your return to reach us.
    4. We'll process your return within 5-7 business days of receiving it.
  • Return Policy:
    • Items must be unworn, unwashed, and undamaged with tags attached.
    • Returns are not accepted after 15 days of receipt or if the item is laundered or damaged.
    • The return costs other than quality issues shall be borne by the customer